Tesla fanatics know if they want something done008 Archives they need to appeal to Tesla CEO Elon Musk directly -- and that means finding him on Twitter.
That's exactly what happened when factory tours at the company's Fremont car plant in the San Francisco Bay Area were canceled earlier this month.
One user tweeted at Musk: "Fremont tours cancelled even although [sic] booked. Anyway [sic] to still get it?"
Musk responded: "Sorry to hear that. Will fix."
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Others chimed in about their canceled tours, like Twitter user @Viv who was flying in for a June 5 tour at the Fremont plant all the way from Germany. Again, Musk responded a few days later promising that "tours will continue" around factory construction.
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Just yesterday those same users shared elated posts about the cancelation reversal. Tesla referred me to Musk's May 23 tweet about factory upgrades affecting tours in response to questions about the tour program.
An auto-reply message to a factory tour email address on Thursday didn't mention any canceled tours, noting, "Due to the overwhelming amount of tour requests we receive, our team will respond to you within the next 48 business hours. Our schedule fills up 2 to 4 weeks in advance..."
This Tweet is currently unavailable. It might be loading or has been removed.
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In a Twitter direct messages on Thursday, Viv told Mashable, "I simply tweeted at Elon & he made it right for me & several others. Our tours will now take place as originally booked :)" She said the initial cancelation email said Tesla was making improvements to the factory.
SEE ALSO: Tesla's Model 3 pricing shenanigans are getting ridiculousAs CNBC reported, the briefly canceled tours were because of factory reconfigurations. This fall, both Model Y -- Tesla's upcoming SUV -- and Model S sedan production will start at the Fremont factory. To make way for factory changes, the tours were bumped, but now the visits will just be modified. Hey, at least that's better than being canceled!
Topics Tesla Elon Musk
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